Privacy & Security

2. What information we collect

2.1 Information you provide directly

We may collect information you share with us, including:

• Contact details (name, email address, phone number, time zone).
• Booking and intake details (availability, preferences, goals, current season/challenges).
• Program enrollment information (which offer you chose, start dates, payment status).
• Messages you send (email, forms, chat, social messages) and any attachments you share.
• Reflections and responses in forms, surveys, or exercises related to your journey.

2.2 Payment information

When you pay for a session or program, payment details (such as card numbers) are processed by secure third–party payment processors (for example, Stripe or similar platforms). We do not store full card numbers on our own systems.

2.3 Automatically collected information

When you visit our website or booking pages, we may automatically collect:

• Device and browser information.
• IP address and approximate location.
• Pages viewed, time on site, and navigation patterns.
• Standard cookies or similar technologies used for basic analytics and site performance.

3. How we use your information

We use your information to:

• Provide coaching sessions, programs, and related services you request.
• Schedule and manage appointments, reminders, and follow–up communications.
• Understand your goals, preferences, and nervous system needs so sessions can be tailored with care.
• Operate and improve our website, offerings, and client experience.
• Send administrative messages (confirmations, updates, service–related notices).
• Send optional newsletters, updates, or invitations you choose to receive (you may unsubscribe at any time).

We do not sell your personal information. We only share it with trusted providers who support our operations (for example, payment processors, scheduling tools, or CRM platforms) under appropriate confidentiality and data protection commitments.

4. Legal basis & consent (where applicable)

Depending on your location, our use of your information may be based on:

• Contract: To deliver the services you have purchased or requested.
• Legitimate interest: To operate and improve our services in ways that respect your rights.
• Consent: For optional communications or where required by law. You can withdraw consent at any time.

5. How we share information

We may share information with:

• Service providers and tools that help us deliver our services (e.g., scheduling, CRM, email delivery, payment processing, membership platforms).
• Professional advisors (such as legal or accounting) when reasonably necessary to protect our rights or comply with legal obligations.
• Where required by law, in response to lawful requests from public authorities.

We do not sell, rent, or trade your personal information for marketing purposes.

6. Confidentiality, coaching & sensitive topics

Many of our offerings involve personal experiences, emotions, and life transitions. We treat this information with care and discretion. However:

• Our work is coaching, not therapy. We do not provide medical, psychiatric, or legal services.
• We may encourage you to seek appropriate professional or emergency support when needed.
• We may be required to break confidentiality if we reasonably believe there is a risk of harm to you or others, or where required by law.

7. Data security

We take practical steps to help protect your information, including:

• Using reputable third–party platforms with modern security practices.
• Limiting access to your information to those who need it for service delivery.
• Using secure connections (HTTPS) where supported.

No online system can be guaranteed 100% secure. We encourage you to use strong passwords, keep your devices updated, and avoid sharing sensitive login details with others.

8. Data retention

We keep your information for as long as needed to:

• Deliver the services you’ve requested.
• Maintain reasonable business and legal records.
• Meet legal, accounting, or reporting requirements.

When information is no longer needed, we aim to delete or anonymize it within reasonable timeframes.

9. Your choices & rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of certain information, subject to legal obligations.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To request access, updates, or deletion, please contact us using the details below. We may need to verify your identity before completing certain requests.

10. Cookies & analytics

Our website and connected tools may use cookies or similar technologies to measure traffic, improve performance, and support basic functionality. You can usually adjust your browser settings to limit or block cookies, but some site features may not function fully.

11. Children’s privacy

Our services are generally designed for adults. We do not knowingly collect personal information from children under the age of 18 without appropriate consent. If you believe we have unintentionally collected such information, please contact us so we can review and take appropriate steps.

12. Changes to this policy

We may update this Privacy & Security policy from time to time. The “Last updated” date at the top reflects the most recent version. Continued use of our services after changes are posted indicates your acceptance of the updated policy.

13. Contact

If you have questions about this policy or how your information is handled, please reach out:

Chrysalis Evolutions
Email: [email protected]

Please do not send emergency or crisis information by email. If you are in immediate danger or experiencing a crisis, contact your local emergency services or crisis hotline.